Kiln Lodge
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds24
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2020-04-18
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
What catches your attention is how families describe the continuity here. They talk about the same carers still being there years later, still knowing their loved ones, still delivering that responsive care that makes such a difference with dementia.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership70
- Resident happiness55
What inspectors found
Inspected 2020-04-18
Is this home safe?
Is the care effective?
The effective domain was rated Good. This domain covers care planning, staff training, health monitoring, and food. The home specialises in dementia care, which means effective dementia-specific training should be in place. No specific detail about training content, care plan quality, GP access frequency, or food provision is included in the published report.Is this home caring?
The caring domain was rated Good. This domain covers how staff treat residents, whether people are supported with dignity and privacy, and whether individuals feel respected and listened to. No specific inspector observations, staff interactions, or resident and family quotes are included in the published summary.Is the home responsive?
The responsive domain was rated Good. This covers whether the home tailors its offer to individual needs, including activities, social engagement, and end-of-life care. No specific activities are described, no individual examples of personalisation are given, and end-of-life care planning is not mentioned in the published findings.Is the home well-led?
The well-led domain was rated Good, improving from Requires Improvement. The home is run by Mrs Jean Cowling, Mr Mark Cowling, and Mr Steven Cowling, with Mrs Luciane Cristina Hammett as the registered manager. This family-run ownership structure is notable in a sector where corporate ownership is increasingly common. The improvement across all five domains suggests the leadership team responded effectively to previous inspection findings, though no specific management actions, governance systems, or staff feedback mechanisms are described in the published report.
Source: CQC inspection report →
What the evidence base says
The home specialises in dementia care and supports adults over 65. They've clearly developed their approach over time, with families noting how residents with Alzheimer's and related conditions have been sustained here for extended periods. The team here understands the long journey of dementia. Families describe how their loved ones have been supported through different stages of their condition, with carers who know how to adapt their approach as needs change. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Kiln Lodge improved from Requires Improvement to Good across all five inspection domains, which is a meaningful positive signal. However, the published report contains very limited specific detail, so most scores reflect the rating itself rather than direct inspector observations or resident testimony.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
What catches your attention is how families describe the continuity here. They talk about the same carers still being there years later, still knowing their loved ones, still delivering that responsive care that makes such a difference with dementia.
What inspectors have recorded
How it sits against good practice
Sometimes the best recommendation is simply that families keep their loved ones here, year after year.
Worth a visit
Kiln Lodge, on Kiln Road in Fareham, was rated Good across all five inspection domains at its last inspection in January 2020. This was a meaningful improvement from its previous Requires Improvement rating, which suggests the family-run leadership team and registered manager made real changes in the period between inspections. The home is registered for 24 beds and specialises in dementia care and care for adults over 65. The most important thing to know before visiting is that the published inspection report contains very little specific detail. There are no recorded observations of staff interactions, no resident or family quotes, and no descriptions of the environment, food, or activities. The Good rating is a positive baseline, but it tells you relatively little about what daily life actually looks like for your parent. When you visit, focus on what you can directly observe: how staff speak to residents in corridors, whether residents appear settled and engaged, and what the home smells and feels like at an unannounced or late-afternoon visit. Ask to see last week's actual staffing rota, and ask the manager what changed between the previous Requires Improvement rating and this Good one.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Kiln Lodge measures up against the other homes you’re considering. Free account.
In Their Own Words
How Kiln Lodge describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where families find steady, capable dementia care they can count on
Kiln Lodge – Your Trusted residential home
When dementia changes everything, finding somewhere that can go the distance matters. Kiln Lodge in Fareham has quietly built its reputation on exactly that — families talk about residents settling here for years, not months. The care team here seems to have found their rhythm with dementia, delivering the kind of consistent, patient support that helps people stay steady even as their condition progresses.
Who they care for
The home specialises in dementia care and supports adults over 65. They've clearly developed their approach over time, with families noting how residents with Alzheimer's and related conditions have been sustained here for extended periods.
The team here understands the long journey of dementia. Families describe how their loved ones have been supported through different stages of their condition, with carers who know how to adapt their approach as needs change.
“Sometimes the best recommendation is simply that families keep their loved ones here, year after year.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Kiln Lodge improved from Requires Improvement to Good across all five inspection domains, which is a meaningful positive signal. However, the published report contains very limited specific detail, so most scores reflect the rating itself rather than direct inspector observations or resident testimony.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
What catches your attention is how families describe the continuity here. They talk about the same carers still being there years later, still knowing their loved ones, still delivering that responsive care that makes such a difference with dementia.
What inspectors have recorded
How it sits against good practice
Sometimes the best recommendation is simply that families keep their loved ones here, year after year.
Worth a visit
Kiln Lodge, on Kiln Road in Fareham, was rated Good across all five inspection domains at its last inspection in January 2020. This was a meaningful improvement from its previous Requires Improvement rating, which suggests the family-run leadership team and registered manager made real changes in the period between inspections. The home is registered for 24 beds and specialises in dementia care and care for adults over 65. The most important thing to know before visiting is that the published inspection report contains very little specific detail. There are no recorded observations of staff interactions, no resident or family quotes, and no descriptions of the environment, food, or activities. The Good rating is a positive baseline, but it tells you relatively little about what daily life actually looks like for your parent. When you visit, focus on what you can directly observe: how staff speak to residents in corridors, whether residents appear settled and engaged, and what the home smells and feels like at an unannounced or late-afternoon visit. Ask to see last week's actual staffing rota, and ask the manager what changed between the previous Requires Improvement rating and this Good one.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Kiln Lodge measures up against the other homes you’re considering. Free account.
In Their Own Words
How Kiln Lodge describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where families find steady, capable dementia care they can count on
Kiln Lodge – Your Trusted residential home
When dementia changes everything, finding somewhere that can go the distance matters. Kiln Lodge in Fareham has quietly built its reputation on exactly that — families talk about residents settling here for years, not months. The care team here seems to have found their rhythm with dementia, delivering the kind of consistent, patient support that helps people stay steady even as their condition progresses.
Who they care for
The home specialises in dementia care and supports adults over 65. They've clearly developed their approach over time, with families noting how residents with Alzheimer's and related conditions have been sustained here for extended periods.
The team here understands the long journey of dementia. Families describe how their loved ones have been supported through different stages of their condition, with carers who know how to adapt their approach as needs change.
The home & environment
The home keeps things clean and well-maintained — the kind of domestic standards you'd want in your own home. Families mention the communal areas and resident rooms all being kept to the same careful standard.
“Sometimes the best recommendation is simply that families keep their loved ones here, year after year.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
